Hanabishi Customer Support & FAQ
Everything you need to know about our home appliances and shopping experience.
What is the standard warranty period for Hanabishi appliances?
Most Hanabishi home appliances come with a standard 1-year warranty on parts and service. Specific items like fans and motors may have extended coverage. Please keep your official receipt and warranty card for any service claims.
How long does shipping take for large home appliances?
For metro areas, delivery typically takes 3-5 business days. For provincial locations, please allow 7-10 business days. Large items such as refrigerators and washing machines are handled by our specialized logistics team to ensure safe arrival.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), GCash, Maya, and Cash on Delivery (COD) for eligible areas and order values.
Can I return a product if I change my mind?
We offer a 7-day return policy for items that are defective or damaged upon arrival. For 'change of mind' returns, items must be in their original, unopened packaging and are subject to a restocking fee.
Where can I find an authorized service center for repairs?
Hanabishi has a wide network of authorized service centers nationwide. You can locate the nearest one by visiting our 'Service Center Locator' page or contacting our customer hotline.
Are your kitchen appliances energy-efficient?
Yes, many of our new models feature energy-saving technology and carry high energy-efficiency ratings to help reduce your household electricity consumption.